Terms & Conditions
This terms and conditions notice was last updated on: 2nd September 2022.
1. What this agreement
is about
1.1.If you are a user of Hello Cashflow products and services (“Hello Cashflow”), this agreement describes how you may use Hello Cashflow and is made up of these terms and conditions and our Privacy Notice.
​
1.2. If you are a partner and have subscribed to the Hello Cashflow Partner Program terms and conditions (“Hello Cashflow Partner”), this agreement describes how you and your own clients may use Hello Cashflow and this agreement applies in addition to the terms and conditions of the Hello Cashflow Partner Program as applicable to and accepted by you. If there is any difference between this agreement and the Hello Cashflow Partner Program terms and conditions, the terms of this agreement will take precedence in relation to your operation and use of Hello Cashflow.
​
1.3. In this agreement, where we say “Hello Cashflow”, we mean all Products and Services offered by Hello Cashflow Ltd, which consist of financial and non-financial forecasting, reporting, monitoring, analysis, consolidation and benchmarking for business enterprises, accountants and bookkeepers (“Hello Cashflow Partners"), and include other Services offered by Hello Cashflow from time to time which you have selected and which are subject to these Terms. Hello Cashflow primarily offers three distinct types of subscriptions: pay as you go (“PAYG") subscriptions, tiered plan (“Partner") subscriptions and additional (“Additional") subscriptions for add-on services, such as Whitelabelling and Consolidation where appropriate.
​
1.4. In this agreement:
​
1.4.2 “Customer Data” shall mean the data, information or material provided, inputted or submitted by you or on your behalf into Hello Cashflow, which includes any data which has been retrieved with your permission by Hello Cashflow from one of our integration partners (such as Xero or Quickbooks) which is processed by Hello Cashflow and which may include data relating to you or your clients’ customers and/or suppliers.
​
1.4.3 “Customer Personal Data” has the meaning set out in clause 10.1.
​
1.4.4 “Data Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data; where the purposes and means of such Processing are determined by New Zealand law, the controller or the specific criteria for its nomination may be provided for by New Zealand law.
​
1.4.5 “Data Processor” means the natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of the Data Controller.
​
1.4.6 “Data Protection Laws” means all applicable New Zealand laws and regulations governing the use or processing of Personal Data, including (where applicable) the Privacy Act 2020 and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time.
​
1.4.7 “Personal Data” means any information relating to an identified or identifiable natural person (“Data Subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
​
1.4.8 “Privacy Notice” means our privacy notice posted on www.Hello Cashflow.com (or such other URL as we may notify to you) and which may be amended by Hello Cashflow Ltd from time to time.
​
1.4.9 “Processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction and “Process”, “Processed” and “Processes” shall be construed accordingly.
​
1.4.10 “Supervisory Authority” means an independent public authority which is established under applicable New Zealand law and which concerns itself with the Processing of Personal Data.
​
1.4.11 “Organisation” means a logically separated area in Hello Cashflow Platform containing data belonging to a single business. Users may eventually have access to more than one Organisation should they be using Hello Cashflow to manage the affairs of more than one business.
​
1.4.12 “Subscriber User” means any user of the Hello Cashflow Platform who is considered by us to be responsible for paying the bill for any Pro features in an Organisation.
​
1.5. We may change the terms and conditions of this agreement and our Privacy Notice at any time. We will make reasonable efforts to communicate any changes to you via a notification in Hello Cashflow or by sending an email to you, but it is up to you to ensure that you regularly check, read, understand and agree to the most recent version of this agreement and our Privacy Notice on our website at www.HelloCashflow.com as you will be deemed to have accepted all changes if you continue to use Hello Cashflow.
​
Additional definitions:
“Services” means (a) the provision of services including, but not limited to Hello Cashflow Scenario Builder and Hello Cashflow Accounts services as defined from time to time by Hello Cashflow; and (b) other services provided by Hello Cashflow as detailed in writing between the parties.
“Service Fees” means the fees payable by you in respect of the Services.
2. Who this agreement is between
2.1. This agreement is between: you, the person or organisation authorised to use Hello Cashflow; and us, Hello Cashflow LTD, a limited company registered in New Zealand (NZBN 9429049186628 ).
​
2.2. By entering into this agreement, we both agree to be bound by and keep to it.
​
3. How you accept this agreement, and when this agreement starts
3.1. You accept every term and condition of this agreement, and this agreement starts from the earliest date you tick a box or click on a button (or something similar) when you are asked to confirm that you accept this agreement during sign up to the service, or when you use Hello Cashflow (or any part of it). If you accept this agreement and pay the relevant subscription fees (where applicable), we give you the right to use Hello Cashflow in the way described in this agreement. You must not use Hello Cashflow in any other way.
​
3.2. This agreement will continue until terminated in accordance with clause 17 or any other clause in this agreement which by its express provisions allows a party to terminate this agreement.
​
3.3. If you don't accept this agreement, you should contact us or your Hello Cashflow Partner or accountant immediately (where you have set up your Hello Cashflow account through your Hello Cashflow Partner or accountant and your Hello Cashflow Partner or accountant administers it for you) and you should not use Hello Cashflow.
​
4. Registering with Hello Cashflow
​
4.1. On registering with Hello Cashflow you will either provide us with an email address and password (the “sign-in information”) or you will authenticate through Single Sign On (“SSO”) via one of our authentication partners. You will be sent an activation email to this email address during registration and you will need to activate your account within 28 days of receiving the activation email. Failure to activate your account may lead to an inability to access any data which may have been entered into that account.
​
4.2. Hello Cashflow will use the personal data it obtains from the relevant SSO authentication partner to manage your Hello Cashflow account and shall not be responsible for loss of any data from your Hello Cashflow account or unauthorised access to your Hello Cashflow account which arises as a result of failures in the security of the relevant SSO authentication partner.
​
4.3. Once you have set up your Hello Cashflow account via an SSO authentication partner, you will be able to change your personal details by following the instructions available within the settings area of Hello Cashflow.
​
5. Setting up a Hello Cashflow account directly
​
5.1. If you have signed up for Hello Cashflow, you may integrate with third parties and use any Free or demo version of the product suite indefinitely. Adding an integration with a third party for a Hello Cashflow product effectively activates that product. The date on which you provide billing details to allow us to charge you for any paid component will become your “Billing Date” and you will be invoiced immediately and will be charged the current list price in advance. Your subscription will automatically renew on your Billing Date.
​
5.2. If at any time during your subscription you want to include additional Hello Cashflow components within your subscription you must pay the applicable fees for each additional Hello Cashflow component and your subscription fee will be prorated from the date access to the additional Hello Cashflow component is made available to you until your next Billing Date. If you wish to reduce access to certain Hello Cashflow components, you may do so from your next Billing Date when your fees will be calculated to take account of your reduced access to the Hello Cashflow components.
​
5.3. If you fail to pay any amount payable by you under this agreement, we may charge you interest on the amount overdue from the due date of payment up to and including the date of actual payment (as well as before and after judgment), at the rate of 4% per annum above the base rate for the time being of BNZ Bank. Such interest shall accrue on a daily basis and be compounded quarterly and you will pay the interest to us immediately upon demand. If at any time we charge you an incorrect price, we reserve the right to rectify our invoice and claim payment from you for the correct amount which you agree to pay. If we have overcharged you, we will reimburse you for the amount by which you have been overcharged.
​
5.4. We may increase the subscription fee for Hello Cashflow at any time by giving you not less than 30 days’ written notice and such an increase will take effect from your next payment date after this notice period has ended.
​
5.5. By using the functionality within Hello Cashflow you can invite others to register with Hello Cashflow and grant them access to your Hello Cashflow workspace. If you choose to do this, we cannot accept any liability for the actions of those you invite including, without limitation, their access to your Hello Cashflow workspace, the data contained within it and the data contained within any third party service with which your Hello Cashflow account integrates.
​
6. Setting up a Hello Cashflow account through a Hello Cashflow Partner
​
6.1. If your Hello Cashflow Partner sets up your Hello Cashflow account for you, you will be invited to join their workspace to view your organisation’s data. If you pay your Hello Cashflow Partner and not us (until such time that we, and/or your Hello Cashflow Partner, notifies you to pay us directly) for your use of some or all of the Hello Cashflow components to which you have access, your Hello Cashflow Partner will manage your access rights to these Hello Cashflow components.
​
6.2. If your Hello Cashflow Partner sets up your Hello Cashflow account for you and invites you to access some Hello Cashflow components, depending on your agreement with your Hello Cashflow Partner, should you require access to other paid-for Hello Cashflow components that your Hello Cashflow Partner does not provide, you may need to pay for these yourself. In this event you will be charged by us for these components as a direct customer (as per clause 5 of this agreement) and you will be responsible for managing who else has access to these components.
​
6.3. You are responsible for working with your Hello Cashflow Partner to set and manage access rights and levels of access that your Hello Cashflow Partner has over your Hello Cashflow account as agreed between you and your Hello Cashflow Partner. You acknowledge that we have no control over such access rights and therefore we accept no liability for any loss or damage or other liability that you suffer as a result of any act, omission or failure of your Hello Cashflow Partner.
​
7. Your rights to use Hello Cashflow and your obligations
​
7.1. You must only use Hello Cashflow for your internal business purposes and only to sync your own business information into Hello Cashflow, unless you are a Hello Cashflow Partner. Hello Cashflow Partners may sync their clients’ data into Hello Cashflow for the purpose of analysing and gaining insights from this data on behalf of such clients (where the client permits this) and for making the Hello Cashflow service available to them.
​
7.2. All rights of ownership of the information you or a Hello Cashflow Partner syncs into Hello Cashflow remain yours but your access to this information is dependent upon you complying with these terms and conditions and your applicable subscription fee being paid in full. We follow good industry practice to prevent data loss; however, you must keep copies of any information inputted into Hello Cashflow (or generated by it) as we cannot guarantee that your information will not be lost or damaged.
​
7.3. You cannot transfer your Hello Cashflow subscription (or your use of Hello Cashflow for demonstration and evaluation purposes or any free trial, promotion or activation code) to any other person or organisation. For example, you cannot sell it if you no longer want to use Hello Cashflow, or if you become insolvent an insolvency practitioner may not pass on your Hello Cashflow subscription (including your sign-in information) as part of your business’s assets. Further information on this is set out in clause 17.4.
​
7.4. You must comply with all applicable laws and legislation in respect of your use of Hello Cashflow. When sharing data via Hello Cashflow, you must ensure that the content of any data does not and will not result in any injury, damage or harm to us or any third party (including, without limitation, defamation or breach of confidentiality) and the content does not contain anything which is unlawful, obscene, indecent or immoral or promotes illegal or unlawful activities. You must not use the Hello Cashflow services to post, share or disseminate any material unrelated to the use of Hello Cashflow, including (but not limited to): offers of goods or services for sale, unsolicited commercial email, files that may damage any other person’s computing devices or software or material in violation of any law (including material that is protected by copyright or trade secrets which you do not have the right to use). When you use Hello Cashflow to communicate or share any information, you represent that you are permitted to make such communication and share such information. We are under no obligation to ensure that communications sent by users of Hello Cashflow are legitimate or that they are related only to the use of Hello Cashflow services.
​
7.5. You acknowledge that we are not your accountant, we do not provide accountancy services and Hello Cashflow should not be used as a substitute for professional accountancy advice.
​
7.6. Some features of Hello Cashflow rely on integration with third party products or services or provide access to technology, information or services not provided by us (“Additional Services”). You may purchase or subscribe to third party complementary products, software or services that integrate or work with Hello Cashflow and it is your responsibility to decide whether or not to use these Additional Services. If you choose to do so you must agree to the separate applicable terms and conditions presented to you by the third party for those Additional Services. If there is a conflict between any of the terms of this agreement and the Additional Services terms, the Additional Services terms will apply in relation to your use of the Additional Service in question. Except where other clauses in this agreement apply, we are not responsible for any issue with any third-party technology, information and / or services and will not be liable for those issues. We may withdraw access to such third party technology, information or services via Hello Cashflow at any time and without notifying you.
​
7.7. Hello Cashflow may use insight gained from your data to introduce you to Additional Services offered by third parties with whom we partner. You acknowledge that should this happen, it in no way represents a recommendation or any form of financial advice from us. It is your responsibility to decide whether these Additional Services meet your particular needs. You acknowledge that where Additional Services include the provision of a quote, this may require us to share a limited set of your data with a third party in order for a personalised quote to be calculated and displayed in Hello Cashflow. You agree that it is your sole responsibility to ensure that the data used by any third party to provide you with any Additional Services is accurate and you acknowledge that these Additional Services are not provided to you by Hello Cashflow nor by your accounting software provider and in no way constitute a recommendation to you from them.
​
7.8. You acknowledge that, where relevant, the third party provider of the Additional Services may collect from you the subscription fees due for Hello Cashflow. In such circumstances, you agree to pay the applicable subscription fee (plus any GST or applicable sales tax) directly to the third party provider via the payment method and subject to the payment terms specified during registration or which may otherwise be notified to you from time to time, in default of which the payment terms set out in this agreement shall apply.
​
7.9. You agree that if you receive Hello Cashflow at a special or discounted price you will only be able to receive Hello Cashflow at that special or discounted price if your subscription fees for Hello Cashflow are paid continuously. Any delay or other failure in payment which results in a suspension, termination or other deactivation of your account may result in your subscription fee being reactivated at our then-current list price which will be higher than the special or discounted price you previously paid.
​
7.10 You may invite anyone else to use or benefit from Hello Cashflow and you may use Hello Cashflow with someone else’s information to provide an advisory service to them. Should they register as a user of Hello Cashflow, their use of Hello Cashflow will be subject to these terms and conditions and they will be considered by us to have rights equal to all other users of Hello Cashflow.
​
8. Special Terms for Hello Cashflow Platform
If you subscribe to Hello Cashflow Platform (including any applicable free trial period), the following terms and conditions shall apply to you.
​
8.1 Setting up Hello Cashflow Platform
​
8.1.1 Unless you have been invited to join an existing Organisation in Hello Cashflow Platform, when you register with us we will create a new Organisation for you. You may create as many additional Organisations as you like and you may invite as many users are you like to each Organisation, although we reserve the right to cap this number at our discretion at any time in the future.
​
8.1.2 In each Organisation you will be guided through connecting to one or more third party data sources (integrations, e.g. with Xero).
​
8.1.3 Depending on the Hello Cashflow Platform product you have chosen, we may offer different tiers or versions.
​
8.1.4 Depending on the product, we may provide access to all tier features for a short period of time from when you first start using it as a user, even if you haven’t chosen the premium tier. Such access to premium features is provided at our discretion and we reserve the right to change the period of time such access is granted or to withdraw it altogether without notice.
​
8.2 Accessing premium features of Hello Cashflow Platform
​
8.2.1 The premium features of Hello Cashflow Platform are paid-for features. Should you choose the premium version or tier of a Hello Cashflow Platform product, you may choose to be billed either monthly or annually per integration. The subscription fee is payable to us in advance. Should additional integrations be subsequently be added to that product or should you choose to subscribe to a Premium tier or version of another Hello Cashflow Platform product, you will be charged immediately in advance for any additional integrations and the charge will be prorated to your next billing date.
​
8.2.2 You may invite any number of additional users to any of your Organisations in Hello Cashflow Platform and you may grant them access to any of the Hello Cashflow Platform products in that Organisation at no additional cost.
​
8.2.3 You may grant users permission to add integrations to Hello Cashflow Platform products within Organisations they have access to and you may grant them permission to activate premium features in these products. The role you give each such user will determine whether newly activated premium integrations will be paid for by you or, should they not have permission to affect your bill, by them.
​
8.2.4 It is possible for premium integrations used by different Hello Cashflow Platform products in the same Organisation to be paid for by different users. As a Hello Cashflow Partner you may use this capability to set up Organisations in Hello Cashflow Platform on behalf of your clients and remain flexible on which Premium integrations you pay us for and which integrations your clients themselves pay us for.
​
8.3 Downgrading from Premium features in Hello Cashflow Platform
​
8.3.1 Should you choose to downgrade from the Premium version of a Hello Cashflow Platform product to the baic version and you only have access to one Organisation in Hello Cashflow Platform, the downgrade will be scheduled automatically to take place on your next billing date and you will have access to the premium features until that date. A refund will not be available.
​
8.3.2 Should you choose to downgrade from the premium version of a Hello Cashflow Platform product to the basic version and you have access to more than one Organisation in Hello Cashflow Platform, you will be given the option to transfer the premium features to the same product in another Organisation (potentially making it available to different users you have invited). Should you choose this option, the downgrade will take place immediately and you will be able to upgrade the same product in a different Organisation without your bill being affected.
9. Special Terms for Hello Cashflow Advice
​
9.1 SERVICES. If you request Services from Hello Cashflow these special terms will apply. Hello Cashflow will provide, and you agree to accept and make payment for the Services performed by Hello Cashflow.
​
9.1.2 Ownership of Work Product from the Services. Ownership of the work product including, without limitation, deliverables and Documentation developed by Hello Cashflow as part of the Services delivered to you under this Agreement, and all intellectual property rights and interests created ("Work Product"), shall be and remain with Hello Cashflow. Hello Cashflow grants to you a non-exclusive, perpetual, non-transferable, royalty-free license to use the Work Product for your own internal business purposes and solely in combination with the Hello Cashflow Service. The rights granted to you under this Section are subject to (i) payment in full of all Services Fees; and (ii) you continuing to maintain a subscription with Hello Cashflow. You retain ownership of all Customer Data and remain responsible for the accuracy and relevance of the Customer Data. You grant to Hello Cashflow the limited license to use the Customer Data for purposes of performing the Services.
​
9.2 SERVICES WARRANT
​
9.2.1 Our warranty to you. Hello Cashflow warrants that the Services shall be performed with reasonable skill and care by competent, qualified personnel and/or contractors in a professional manner consistent with industry standards. In performing the Services, Hello Cashflow shall use reasonable commercial efforts, and shall devote a reasonable amount of time, personnel and resources, to deliver the Services. Hello Cashflow’s sole obligation, and your sole remedy, for a breach of warranty relating to Services shall be for Hello Cashflow to re-perform the Services without additional charge to You.
​
9.3 FEES AND PAYMENT FOR PURCHASED SERVICES
​
9.3.1 Services Fees. Hello Cashflow shall notify you of the monthly Service Fee and you shall pay all Services Fees in accordance with this Agreement. For clarity, payment obligations are non-cancellable and fees paid are non-refundable during the term of Hello Cashflow’s provision of the Services.
10. Restrictions on your use of Hello Cashflow
​
10.1 The following list gives examples of things you must not do with Hello Cashflow:
​
10.1.1 You must not introduce any viruses or harmful technology to Hello Cashflow;
​
10.1.2 You must not try to gain unauthorised access to Hello Cashflow or any underlying technology;
​
10.1.3 You must not try to affect the availability of Hello Cashflow to our users (sometimes called ‘a denial-of-service attack’);
​
10.1.4 You may not use Hello Cashflow to help you develop your own software. For example, you must not use or copy all or any part of Hello Cashflow’s graphical user interface, operating logic or code of any kind for it to be part of any software or other product or technology, unless that use or copying is allowed by law.
​
10.1.5 You must not use Hello Cashflow’s integration with messaging platforms to send unsolicited messages that may be considered spam.
​
10.2 It is impossible to provide an exhaustive list of exactly what constitutes acceptable and unacceptable use of Hello Cashflow. In general, we will not tolerate any use which damages or is likely to damage our business or reputation, the availability or integrity of Hello Cashflow or which causes us or threatens to cause us to incur any legal, tax or regulatory liability. We will also not tolerate any conduct by you which is (or we reasonably deem to be) offensive, malicious, threatening, intimidating or otherwise unacceptable behaviour (“Unacceptable Conduct”). If we consider you have participated in any Unacceptable Conduct, we may end this agreement by giving you 20 days’ notice in writing. In these circumstances you will not be entitled to a refund of any amounts you have paid to us in advance for your subscription period.
​
11. Our promises relating to Hello Cashflow
​
11.1 Whilst we aim to provide uninterrupted use of Hello Cashflow, unfortunately we can’t guarantee this. For example, some interruptions may be caused by reasons outside our control and in such circumstances, we will not be responsible for any failure to perform our obligations in this agreement, and we will be excused from that failure for so long as those circumstances continue.
​
11.2 In cases where Hello Cashflow includes information supplied by third parties, we do not guarantee or verify the accuracy or completeness of that information.
​
11.3 We do not promise:
​
11.3.1 that Hello Cashflow will be compatible with your web browser or computer set-up;
​
11.3.2 that Hello Cashflow will meet your own needs;
​
11.3.3 that you will be able to use Hello Cashflow in any particular way;
​
11.3.4 that you will get particular outputs from Hello Cashflow;
​
11.3.5 that any forecasts or predictive analysis Hello Cashflow performs will be an accurate representation of the future;
​
11.3.6 that the standard of the results you get from using Hello Cashflow will meet your expectations; or
​
11.3.7 that, where you use our technical support services, we will be able to fix your problem or remedy your issue.
The fact that you may have told our representative about how you intend to use Hello Cashflow will not affect this clause as Hello Cashflow has been developed for many different types of users, and you are responsible for setting up and accessing Hello Cashflow so that you can use it in the way you need, and as best suits your circumstances.
​
11.4 You are solely responsible for obtaining and maintaining your internet and network connections and any associated problems are your responsibility.
​
11.5 We will take reasonable steps to make sure that Hello Cashflow is free from viruses but we cannot guarantee this. We recommend that you use your own virus-protection software as we will not be responsible for any loss or damage caused by any viruses or other harmful technology that may infect your computer systems, data or other material owned by you.
​
11.6 You are responsible for controlling who can access your Hello Cashflow account. We advise that you don’t allow anyone else to use your sign in information and that you change your password at regular intervals
​
11.7 From time to time we may temporarily suspend access to Hello Cashflow, for maintenance, repairs or other reasons. We will try to do this outside normal business hours and provide advance notice but this might not always be possible. If we become aware that there is an issue with Hello Cashflow which affects you we may contact you to discuss the steps required to remedy that issue. You agree to provide all reasonable assistance in helping us remedy that issue.
​
11.8 We promise that we will use our reasonable skill and care to provide any service to you under this agreement.
​
11.9 This agreement describes all of our promises relating to Hello Cashflow. Unless this agreement says otherwise, we are not bound by any other contract terms, warranties or other type of promise. If, under any law, a particular term, warranty or other type of promise relating to Hello Cashflow would automatically be included in this agreement, we will only be bound by that term, warranty or promise to the extent prescribed by law.
​
12. Data Protection
​
12.1 For the purposes of this agreement, the parties agree that you are the Data Controller in respect of Personal Data contained within Customer Data (“Customer Personal Data”) and as Data Controller, you have sole responsibility for its legality, reliability, integrity, accuracy and quality.
​
12.2 You warrant and represent that:
​
12.2.1. you will comply with and will ensure that your instructions for the Processing of Customer Personal Data will comply with the relevant Data Protection Laws;
​
12.2.2. you are authorised pursuant to the Data Protection Laws to disclose any Customer Personal Data which you disclose or otherwise provide to us regarding persons other than yourself;
​
12.2.3. you will where necessary, and in accordance with the Data Protection Laws, obtain all necessary consents and rights and provide all necessary information and notices to Data Subjects in order for:
​
12.2.3.1. you to disclose the Customer Personal Data to us;
​
12.2.3.2. us to Process the Customer Personal Data for the purposes set out in this agreement; and
​
12.2.3.3. us to disclose the Customer Personal Data to: (a) our service providers where necessary for us to provide the Hello Cashflow service; (b) law enforcement agencies; (c) any other person in order to meet any legal obligations on us, including statutory or regulatory reporting; and (d) any other person who has a legal right to require disclosure of the information, including where the recipients of the Customer Personal Data are outside the European Economic Area.
​
12.3. To the extent that Hello Cashflow Processes any Customer Personal Data, the terms of Appendix A shall apply and the parties agree to comply with such terms.
​
12.4. Where, and to the extent we Process your Personal Data as a Data Controller in accordance with our Privacy Notice, we shall comply with all Data Protection Laws applicable to us as Data Controller.
​
12.5. You agree that we may record, retain and use Customer Data generated and stored during your use of the Service (including Customer Personal Data, which we shall Process as Data Controller as set out in our Privacy Notice, on the basis of our legitimate business interests), in order to:
​
12.5.1. deliver advertising, marketing (including in-product messaging) or information to you which may be useful to you, based on your use of Hello Cashflow;
​
12.5.2. carry out research and development to improve our services, products and applications;
​
12.5.3 develop and provide new and existing functionality and services (including statistical analysis, benchmarking and forecasting services) to you and other Hello Cashflow customers;
​
12.5.4 provide you with location based services (for example location relevant content) where we collect geo-location data to provide a relevant experience;
​
12.6 You agree that we may retain and use data generated by you during your use of the Hello Cashflow service once this agreement is terminated for the purposes outlined in clause 11.5 provided that we shall only retain and use such data in a pseudonymised form, displayed at aggregated levels, which will not be linked back to you or to any living individual.
​
13. Anti-Bribery and
Corruption
​
13.1. Each party will and will procure that persons associated with them shall:
​
13.1.1. comply with all applicable laws, statutes, regulations, and codes relating to anti-bribery and anti-corruption (the “Relevant Requirements”);
​
13.1.2. not engage in any conduct which would constitute an offence under any of the Relevant Requirements;
​
13.1.3. not do, or omit to do, any act that may lead the other party to be in breach of any Relevant Requirements;
​
13.1.4. promptly report to the other party any request or demand for any undue financial or other advantage received by it in connection with this agreement;
​
13.1.5. have and maintain in place during the term of this agreement its own policies and procedures to ensure compliance with the Relevant Requirements and will enforce them where appropriate.
​
14. Technical support and how we may access your Hello Cashflow account
​
14.1 During the period of your subscription, we aim to give you 24-hour technical support 7 days a week (although there may be times where we are unable to do this for reasons outside our control) covering problems you may have using Hello Cashflow. We may provide this by telephone, email, web-chat, remote assistance (where we will access your account and data online) or self-help online support as described in the Help Section of Hello Cashflow. You grant us the right to access your data to provide such support. If we do not have this access we may not be able to provide you with support.
​
14.2 We may release enhancements or provide additional features to Hello Cashflow (“Updates”). The frequency and how we provide any Updates to you will be at our discretion. We may tell you when we have provided such Updates via a notification in Hello Cashflow or by sending an email to you.
​
14.3 We will not at any time give you technical support or other assistance for any hardware, third-party software, services or other equipment used with Hello Cashflow.
​
15. Intellectual Property Rights
​
15.1 Although you have rights to use Hello Cashflow as described in this agreement, you do not own any of the intellectual property rights in Hello Cashflow or any of its related logos. We (or the third party from whom we obtain our rights if we are not the owner) continue to own the intellectual property rights in Hello Cashflow and any related logos, including any software we provide to replace all or part of Hello Cashflow. The only rights you have to Hello Cashflow are as set out in this agreement.
​
15.2 You undertake not to use Hello Cashflow’s name or brand in any promotion or marketing or other announcement unless authorised to do so by us.
​
16. Our liability and responsibility to you if something goes wrong
​
16.1. This clause sets out our entire liability to you (including any additional users you may have invited) which arises out of or in connection with this agreement whether in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise.
​
16.2 We make no warranty of assurance about the contents of Hello Cashflow for accuracy or completeness. Information may be incorrect or out of date. Your use of Hello Cashflow is at your own risk. We accept no liability for any error or omission in the data we present to you.
​
16.3 Subject to clauses 16.5 and 16.6, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise arising under or in connection with this agreement will be limited to paying you an amount which is equal to the total of all fees you have paid to us for your use of the relevant Hello Cashflow product or service during the 12 month period immediately preceding the date on which the claim arose (such relevant Hello Cashflow product being the product forming the subject matter of the claim).
​
16.4 Subject to clauses 15.5 and 15.6, we will not be responsible whether in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise for any of the following (even if we knew or should have known there was a possibility you could suffer or incur such loss or damage):
​
16.4.1 loss of profit, business or revenue and/or depletion of goodwill or similar losses;
​
16.4.2 loss of use or loss of or damage to data / information inputted by you into Hello Cashflow;
​
16.4.3 any interruption to your business or damage to information, however that interruption or damage is caused;
​
16.4.4 losses you suffer as a result of using Hello Cashflow other than as described in the relevant documents or instructions; and / or
​
16.4.5 any loss or damage which we could not have reasonably known about at the time you entered into this agreement including, without limitation any special, indirect or consequential loss or damage.
​
16.5 Nothing in this agreement will exclude or limit our liability for:
​
16.5.1 fraud;
​
16.5.2 death of or personal injury to any person as a result of our negligence; or
​
16.5.3 any other matter which cannot be excluded or limited under applicable law.
​
16.6 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this agreement.
​
16.7 Your and our responsibilities under this agreement are reasonable because they reflect that:
​
16.7.1 we cannot control how, and for what purposes, you use Hello Cashflow;
​
16.7.2 we have not developed Hello Cashflow specifically for you; and
​
16.7.3 although we follow good industry practice, it is not economically possible for us to carry out all the tests necessary to make sure that Hello Cashflow is problem or error free.
​
17. How this agreement may be brought to an end and what happens on termination
​
17.1. We may end this agreement:
​
17.1.1. immediately if we or your Hello Cashflow Partner (if appropriate) do not receive your subscription fee or any other fees due to us under this agreement by the relevant due date; or
​
17.1.2. at any time on giving you at least 30 days’ notice and if we do, we will refund to you any amounts you have paid in advance for the applicable subscription period calculated from the date of termination.
​
17.2. You may end this agreement at any time by sending us an email to info@HelloCashflow.com. In the case of the Hello Cashflow Platform, the Subscriber User must send this email. If you end this agreement, we will confirm the date that this agreement will end. We will not give you a refund for any amounts you have paid in advance for the applicable subscription period, and you must immediately pay all amounts you owe to us (or your Hello Cashflow Partner as the case may be) by the date this agreement ends. If you continue to use Hello Cashflow after the expiry of any subscription period we will be entitled to charge you for such use at our then current applicable fees.
​
17.3. Should we have granted you access to paid-for Hello Cashflow functionality on a free trial basis for whatever reason, if at the end of the trial period you choose not to pay the subscription fee to continue to use the paid-for functionality, your access to such functionality will immediately end.
​
17.4. If you or we discover that the other has done something which is not allowed by this agreement, or has not done something that must be done, the one making such discovery can give the other written notice that the matter must be put right within 30 days. If the matter is put right within that time, no further action will be taken. If it is not put right within that time, the person who made the discovery may end this agreement upon giving the other notice in writing.
​
17.5. This agreement will automatically (i.e. without us having to tell you) and immediately end without refund if you or your Hello Cashflow Partner become insolvent (or something similar happens) or your business or that of your Hello Cashflow Partner is not able to pay its debts, stops trading or becomes insolvent (or something similar happens). In those circumstances we will have no further obligation to you under this agreement and any monies due from you will become immediately due and payable.
​
17.6. No matter how this agreement ends, the information you store in Hello Cashflow remains your information and you can access it in a format provided by Hello Cashflow before the end of this agreement. If you (or your Hello Cashflow Partner) wish to access your information after this agreement has ended, you agree to pay our reasonable charges for that access, but you accept that we have automated processes that periodically delete data belonging to customers with whom this agreement has ended and therefore we may ourselves no longer have access to your information.
​
17.7. In addition to our rights to end this agreement, we may also suspend your use of Hello Cashflow at any time if we (or your Hello Cashflow Partner if applicable) do not receive payment in full when due or if we suspect that you or your Hello Cashflow Partner has breached any part of this agreement. If you are a Hello Cashflow Platform customer, we may suspend your use of Hello Cashflow Platform for all Organisations you have access to, regardless of which business is in breach of this agreement and / or has defaulted in payment.
​
17.8. Any suspension of your Hello Cashflow account will continue until such time that the breach in question has been remedied to our reasonable satisfaction and/or we have received payment from you in full. Where we suspend or terminate your use of Hello Cashflow under this clause, we may at our discretion agree to reactivate your account subject to you paying to us a reactivation fee. In accordance with clause 6.8 above, if you received Hello Cashflow at a special or discounted price your subscription fee may be reactivated at our then-current list price which will be higher than the special or discounted price you previously paid.
​
18. What else do you need to know?
​
18.1. If a court or similar body decides that any wording in this agreement cannot be enforced, that decision will not affect the rest of this agreement, which will remain binding on both parties. However, if the wording that cannot be enforced could be enforced if part of it is deleted, we will both treat the relevant part of the wording as if it is deleted.
​
18.2. If you or we fail to, or delay in, exercising any rights under this agreement, that will not mean that those rights cannot be exercised in the future.
​
18.3. This agreement and the documents we refer to above constitute the entire agreement between you and us for your use of Hello Cashflow, and replaces all documents, information and other communications (whether spoken or written) between us for such use.
​
18.4. As specified in clause 7.3, this agreement is personal to you and may not be transferred, assigned, subcontracted, licensed, charged or otherwise dealt with or disposed of (whether in whole or in part) by you without our prior written consent. We may transfer, assign, subcontract, licence, charge or otherwise deal with or dispose of (whether in whole or in part) this agreement at any time without your consent.
​
18.5. A person who is not a party to this agreement has no right to enforce any term of it.
​
18.6. Where either party is required to notify the other party by email, the party shall be deemed to have received the email on the first business day following transmission.
​
18. Which laws govern this agreement?
​
18.1.1 This agreement is governed by the laws of New Zealand and you and we both irrevocably agree that the courts of New Zealand will have exclusive jurisdiction to hear and decide any dispute, action, suit or proceedings on all disputes arising out of this agreement, including any disputes as to its existence, validity or termination or claims about this agreement.
​
Appendix A – Data Protection
​
1. Interpretation
Where there is any inconsistency between the terms of this Appendix A and any other terms of this agreement, the terms of Appendix A shall take precedence
.
2. Processing of Personal Data
​
2.1 During the term of this agreement we warrant and represent that we:
2.1.1. shall comply with the Data Protection Laws applicable to us whilst any Personal Data is in our control;
2.1.2. when acting in the capacity of a Data Processor, shall only Process Personal Data:
2.1.2.1 as is necessary for the provision of Hello Cashflow under this agreement and the performance of our obligations under this agreement; or
2.1.2.2 otherwise on your documented instructions.
​
3. Our Obligations
3.1 We shall:
3.1.1. taking into account the nature of the Processing, assist you by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of your obligation to respond to requests from individuals for exercising Data Subjects’ rights; and
3.1.2. taking into account the nature of the Processing, and the information available to us, provide reasonable assistance to you in ensuring compliance with your obligations relating to:
3.1.2.1. notifications to Supervisory Authorities;
3.1.2.2. prior consultations with Supervisory Authorities;
3.1.2.3. communication of any breach to Data Subjects; and
3.1.2.4. privacy impact assessments.
​
4. Personnel
4.1 We shall:
4.1.1 We shall: take reasonable steps to ensure the reliability of any personnel who may have access to the Personal Data;
4.1.2 We shall: ensure that access to the Personal Data is strictly limited to those individuals who need to know and/or access the Personal Data for the purposes of this agreement; and
4.1.3 We shall: ensure that persons authorised to Process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
4.2 If so required by Data Protection Laws, Hello Cashflow shall appoint a data protection officer and make details of the same publicly available.
​
5. Security and Audit
5.1. We shall implement and maintain appropriate technical and organisational security measures appropriate to the risks presented by the relevant Processing activity to protect the Personal Data against unauthorised or unlawful Processing and against accidental loss, destruction, damage or disclosure. Such measures include, without limitation, the security measures set out in clause 5.3 below.
5.2. Subject to any existing obligations of confidentiality owed to other parties, we shall make available to you all information reasonably necessary to demonstrate compliance with the obligations set out in this Appendix B, which may include a summary of any available third party security audit report, or shall, at your sole cost and expense (including, for the avoidance of doubt any expenses reasonably incurred by us), allow for and contribute to independent audits, including inspections, conducted by a suitably-qualified third party auditor mandated by you and approved by us.
5.3. Hello Cashflow operates, maintains and enforces an information security management programme (“ISMS”) which is consistent with recognised industry best practice. The ISMS contains appropriate administrative, physical, technical and organisational safeguards, policies and controls in the areas required by ISO27001.
​
6. Data Breach
6.1.We shall notify you if we become aware of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to the Personal Data arising from our, or our sub-processors, acts or omissions.
​
7. Transfer of Personal Data outside the NZ
7.1. You acknowledge that the provision of Hello Cashflow may require the Processing of Personal Data by sub-processors in countries outside New Zealand. We shall not transfer Personal Data outside New Zealand to a sub-processor where such transfer is not subject to: (a) an adequacy decision; or (b) appropriate safeguards; or (c) binding corporate rules, without your prior written consent.
​
8. Return and deletion
8.1. At your option, we shall delete or return all Personal Data to you at the end of the provision of Hello Cashflow and delete all existing copies of Personal Data unless we are under a legal obligation to require storage of that data or we have another legitimate business reason for doing so.
​
9. Use of Sub-Processors
9.1.You agree that we have general authority to engage third parties, partners, agents or service providers to Process Personal Data on your behalf in order to provide the applications, products, services and information you have requested or which we believe is of interest to you (“Approved Sub-Processors”). We shall not engage a sub-processor to carry out specific Processing activities which fall outside the general authority granted above without your prior specific written authorisation and, where such other sub-processor is so engaged, we shall ensure that the same obligations set out in this Appendix A shall be imposed on that sub-processor.
9.2. We shall be liable for the acts and omissions of any Approved Sub-Processor to the same extent we would be liable if performing the services of each Approved Sub-Processor directly under the terms of this agreement.For more general information regarding how we engage with users, please consult our General Terms and Conditions.